AI Customer Support Assistant
Rising ticket volume strained the client's support team and increased response delays. SoftHab deployed an AI assistant trained on product documentation and historical tickets, integrated with their CRM and live chat workflow. Human agents received AI-generated suggestions for complex cases while routine queries were resolved automatically.
The assistant launched with guardrails, logging, and escalation paths to human agents. Within the first quarter, average first-response time dropped significantly and customer satisfaction scores improved across key support channels.
