1. Overview

This Refund & Cancellation Policy ("Policy") applies to purchases and subscriptions made through SoftHab Technologies ("SoftHab," "we," "us," or "our") including custom software development, product licenses, maintenance plans, hosting-related services, and other digital solutions.

By purchasing our Services, you agree to this Policy in addition to our Terms of Use and any signed proposal, statement of work (SOW), or service agreement. Where a signed contract specifies different refund terms, that contract will prevail for that engagement.

We are committed to fair resolution. If you experience an issue, please contact our support team before initiating chargebacks or payment disputes.

2. Custom Software & Development Projects

Custom software, web applications, mobile apps, AI solutions, and design projects are typically billed in milestones or phases as defined in your proposal or SOW.

• Deposits and milestone payments for work already performed are generally non-refundable
• If SoftHab fails to deliver agreed scope without remedy after written notice and a reasonable cure period, refund eligibility will be assessed based on the signed contract
• Change requests, scope additions, and client delays may affect timelines and are not grounds for automatic refund
• Delivered source code, credentials, or deployed assets remain subject to payment obligations

We recommend reviewing your SOW carefully before approving each project phase.

3. Software Products & Subscriptions

For SoftHab software products (including POS, HR, School Management, Hospital Management, ERP, and related SaaS offerings):

• New subscriptions may be eligible for a refund within 7 calendar days of initial purchase if the product has not been substantially configured, deployed, or customized
• After the 7-day period, or once onboarding/setup has commenced, subscription fees are non-refundable for the current billing cycle
• Annual plans cancelled mid-term do not receive prorated refunds unless explicitly stated in your license agreement
• Free trials, if offered, convert to paid plans according to the terms presented at signup

4. Hosting, Domains & Third-Party Services

Certain infrastructure services may be provided directly or through partners (including HostHab and other affiliated providers):

• Domain registrations (.COM, .NET, .ORG, and others), SSL certificates, and domain transfer fees are non-refundable once processed
• Shared hosting refunds, where applicable, are limited to hosting-related service failures verified by our support team within 7 days of purchase
• Refunds do not apply to issues caused by client content, devices, internet connectivity, or third-party software
• VPS, dedicated servers, and enterprise infrastructure are excluded from standard money-back guarantees; refunds are at SoftHab's sole discretion
• Setup fees, provisioning fees, and one-time configuration charges are non-refundable

5. Promotions, Credits & Gateway Fees

Special offers and promotional pricing are subject to the terms stated at the time of purchase.

• Accounts purchased under promotions or discount codes are excluded from standard refund guarantees unless explicitly stated
• Account credits cannot be converted to cash refunds and must be used for future purchases or renewals
• Excess funds deposited to SoftHab may be applied as account credit only
• Payment gateway fees (including mobile banking, card processing, and international transfer charges) are non-refundable
• Promotional or discounted amounts are not refundable beyond the actual amount paid

6. Cancellation Procedure

To cancel a subscription or recurring service, submit a cancellation request through the SoftHab client portal at billing.softhab.com or by emailing support@softhab.com from your registered account email.

• Include your account ID, service name, and reason for cancellation
• Cancellation requests must be submitted before the next billing invoice is generated to avoid charges for the upcoming cycle
• Immediate cancellation may result in service termination within 24–48 hours of verified request
• You are responsible for cancelling third-party payment authorizations (e.g., PayPal subscriptions) linked to your account
• Accounts with outstanding invoices must settle balances before cancellation is processed
• Cancellation requests submitted through unofficial channels may not be accepted

Upon cancellation, access to hosted services, portals, or licensed software may be suspended according to your agreement. Export your data before cancellation where applicable.

7. Non-Refundable Items

The following are generally non-refundable:

• Completed development milestones and delivered work product
• Domain names, SSL certificates, and third-party license fees
• Consulting hours already rendered
• Training sessions attended or scheduled within the cancellation window
• Custom integrations, migrations, or data import services once started
• Services terminated due to Acceptable Use Policy or Terms of Use violations
• Taxes, duties, and bank charges

8. Refund Request Process

To request a refund, contact support@softhab.com with your invoice number, purchase date, service description, and detailed reason for the request.

Our team will review your case within 5–7 business days. Approved refunds are processed to the original payment method where possible, typically within 14–21 business days depending on your bank or payment provider.

Partial refunds may be issued when only a portion of Services was undelivered or affected by a verified service issue.

9. Chargebacks & Disputes

Initiating a chargeback without first contacting SoftHab may result in account suspension and delayed resolution. We will provide relevant documentation to payment processors to resolve legitimate disputes.

Fraudulent chargeback claims may lead to permanent account termination and recovery of associated costs.

10. Statutory Rights

Nothing in this Policy limits your statutory rights under applicable consumer protection laws in your jurisdiction. Clients in the European Union, United Kingdom, and other regulated markets may have additional rights regarding digital services and distance contracts.

If local law provides mandatory refund rights that conflict with this Policy, those mandatory provisions will apply to the extent required by law.

11. Contact Us

For refund requests, billing questions, or cancellation assistance: